EXCHANGE & REFUND

We want you to love your order — but if something isn’t right, we’re here to help!

How to Submit a Request

• All exchange or refund requests must be submitted through the E-Form at the bottom of this page, which will appear once you receive your order.
• Before selecting your request ( Exchange or Return ) please make sure you choose the right option, as each request has a different flow and process.
  - Only one request can be submitted per order (Exchange Or Refund).
  - Please make sure to fill in all required details in the form to help us process your request smoothly.
  - Returns and exchanges are accepted within 14 days of receiving your order and COD is available for orders up to 2,000 EGP.

Refund / Exchange & Payment Details

- For Visa or Wallet payments, the refund will be processed within 24 hours of receiving the returned item. However, it may take 10–14 days for the refunded amount to reflect in your account from the date of the transfer.
- Cash on Delivery (COD): The courier will refund \ collect the difference in cash when collecting or delivering the order, as applicable.

Exchange / Refund Conditions

- For exchanges, the courier will pick up the original item and deliver your new item at the same time.
- New shipping fees apply to exchanges and returns, unless the item has a manufacturing defect.
- Items must be returned in their original condition and packaging.

Before Delivery Notice

- You can open and inspect your order with the courier before you pay.
- If the item is damaged, faulty, or not what you ordered, you can refuse it at the door and pay nothing.
- For any other reason the order cannot be refused at the door — please receive it and submit a request through the E-Form within 24 hours.
- Our team will review your request and respond within 24 hours.

Important Notes

- Printed or made-to-order items, such as MacBook covers and planners, are non-returnable and non-exchangeable.
- Sale and discounted items are final sale and cannot be returned or exchanged.
- Orders can be edited or canceled within 4 hours of confirmation, provided they have not been shipped yet.
- If delivery is delayed for more than 5 days, or if an order is refused for any reason other than a damaged or incorrect item, the shipping fee will be doubled on your next order.
- Orders above 2,000 EGP must be paid by Card or Wallet.
- If your exchange or refund request is refused, you will not be able to submit another request for the same order.

By Movibile