Have a Question?
HAVE A QUESTION? WE’VE GOT YOU.
Before reaching out, take a quick look at our Help Centre — your answer might already be waiting for you there.
Still need a hand? No worries. Just send us an email at “ hello@coveryofficial.com “, and our team will get back to you as soon as possible.
🕒 Working Hours (GMT)
Saturday – Thursday: 10:00am – 6:00pm
We’re based in Egypt, but we’re always just an email away.
Can’t wait to hear from you!
Product & Care
What are your maintenance instructions?
For all our maintenance tips you can visit our maintenance page.
What payment methods do you accept?
We accept all major cod, credit and debit cards, PayPal, Apple Pay, and Google Pay for a fast and secure checkout experience.
Where do you ship?
We currently ship All Over Egypt. You can view available shipping options at checkout based on your location.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Delivery takes From 3 to 5 working days from confirmation date
How can I track my order?
Once your order is shipped, you’ll receive a confirmation message on WhatsApp ,email with a tracking number. You can track your order at any time using the link provided.
What is your return policy?
We accept returns within 14 days of delivery on unused items in their original packaging. To Submitt a request from the Eform on tracking page and our team will review it within 24 Hours.
What if I received a damaged or incorrect item?
We're sorry for the inconvenience! Please Submitt a request with a photo and your order number, and we’ll make it right